Terms of service

Terms of Service

Last updated: August 16, 2026

Overview

Welcome to Rosemary.

The terms “we,” “us,” and “our” refer to Rosemary. Rosemary operates this online store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (collectively, the “Services”).

Our online store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced on our website, explain your rights and responsibilities when accessing or using our Services.

By visiting, browsing, interacting with, or purchasing from Rosemary, you agree to these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, you should not use our Services.

1. Access and Accounts

By using our Services, you confirm that you are legally capable of entering into these Terms under the laws applicable to you.

When using our Services or placing an order, you may be asked to provide information including your name, email address, phone number, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality and security of your account information and password.

You are responsible for activity conducted through your account unless otherwise required by applicable law.

You may not sell, transfer, assign, or provide your account to another person without our permission.

2. Our Products

We make reasonable efforts to display our products, colors, graphics, designs, materials, and product details as accurately as possible.

However, product colors and appearance may vary slightly depending on your device, screen settings, lighting, and other factors.

As Rosemary products are physical garments, minor variations in color, stitching, printing, embroidery, placement, or finishing may occur where they do not constitute a defect or materially differ from the product ordered.

Product descriptions, availability, specifications, pricing, and collections may be updated or changed from time to time.

We reserve the right to discontinue products or limit available quantities at any time.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

3. Orders

When you place an order with Rosemary, you are making an offer to purchase the products in your cart.

Your order is considered accepted once we confirm the order and successfully process the required payment.

We reserve the right to reject, limit, or cancel an order where reasonably necessary, including in cases of:

Product unavailability
Incorrect pricing or product information
Suspected fraud or unauthorized transactions
Payment issues
Errors affecting an order
Violation of these Terms

If we cancel an order after payment has been received, we will refund the relevant amount in accordance with the applicable payment method and law.

Please review your order carefully before submitting it.

Once an order has entered processing or fulfillment, we may not be able to change or cancel it.

If we need to contact you regarding your order, we may use the email address, phone number, billing information, or other contact information you provided at checkout.

All returns and refunds are subject to our Return & Refund Policy available on our website.

Rosemary products purchased through our consumer store are intended primarily for personal use unless otherwise agreed with us.

4. Prices and Payment

All prices displayed on our website are shown in the currency indicated at the time of purchase.

Prices, offers, discounts, and promotions may change without prior notice.

The price charged will be the price displayed and confirmed when your order is placed, subject to correction of genuine errors as permitted by applicable law.

Shipping, customs duties, taxes, handling charges, or other fees may be added where applicable and will be communicated during checkout where reasonably possible.

You agree to provide accurate and complete payment and billing information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment transactions may be processed by Shopify or third-party payment providers and may be subject to their own terms and privacy policies.

5. Shipping and Delivery

Delivery times displayed or communicated by Rosemary are estimates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including courier delays, customs processing, public holidays, weather, incorrect delivery details, or other external events.

You are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because incorrect or incomplete delivery information was provided, additional delivery charges may apply where permitted by law.

Our obligations relating to delivery, lost parcels, and damaged shipments remain subject to applicable consumer protection laws and our published policies.

6. Returns and Refunds

Returns, exchanges, damaged products, and refunds are handled according to our Return & Refund Policy available on our website.

You must contact us before returning an item.

Items returned without prior authorization may not be accepted.

Nothing in our Return & Refund Policy or these Terms limits any mandatory rights available to you under applicable consumer protection law.

7. Intellectual Property

Unless otherwise stated, all content included in the Rosemary Services is owned by, licensed to, or used with permission by Rosemary.

This includes, without limitation:

The Rosemary name and logo
Branding and visual identity
Clothing designs and artwork
Graphics and illustrations
Photography
Videos
Website design
Copy and written content
Product names
Campaign materials
Packaging designs
Patterns, prints, and embroidery designs
Other original creative material

Such content may be protected by applicable copyright, trademark, design, and other intellectual-property laws.

You may access and use our website for personal, non-commercial purposes only.

You may not reproduce, copy, distribute, modify, republish, sell, commercially exploit, or create derivative works from Rosemary content without our prior written permission, except where permitted by law.

The Rosemary name, branding, logos, designs, and associated marks may not be used without our prior written consent.

Third-party trademarks appearing through our Services remain the property of their respective owners.

8. Optional Third-Party Tools

Our Services may provide access to tools, features, integrations, or services supplied by third parties.

We may not control or monitor these third-party tools.

Your use of third-party tools is at your own discretion and may be subject to the terms and privacy policies of the relevant provider.

We may introduce new tools, features, or functionality to our Services in the future. Unless otherwise stated, they will also be subject to these Terms.

9. Third-Party Links

Our website may contain links to websites, platforms, social-media services, or resources operated by third parties.

Rosemary does not control these third-party services and is not responsible for their content, availability, privacy practices, security, products, or services.

If you choose to use a third-party website or service, you should review its applicable terms and policies.

Questions or disputes relating specifically to products or services supplied directly by a third party should be directed to that provider.

10. Relationship With Shopify

Rosemary is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make through our store are made directly with Rosemary.

By using the Services, you acknowledge that Shopify is the technology platform supporting our online store and is not the seller of Rosemary products.

Your relationship regarding products purchased from Rosemary is with Rosemary, subject to applicable law.

11. Privacy

Personal information collected through our Services is handled according to our Privacy Policy available on our website.

Because our online store is hosted by Shopify, Shopify may also collect and process certain information relating to your access to and use of our Services.

Information may be shared with Shopify and other service providers as necessary to operate our online store, process transactions, fulfill orders, and provide related Services.

Please review our Privacy Policy for additional information.

12. Feedback and Reviews

If you voluntarily submit a review, suggestion, comment, photograph, feedback, idea, or other content to Rosemary, you confirm that you have the right to provide that content.

Where you submit content specifically for publication or promotional use, you grant Rosemary a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content in connection with Rosemary and its marketing, subject to applicable law.

You may not submit content that:

Violates another person's intellectual-property or privacy rights
Is unlawful, abusive, threatening, defamatory, obscene, or misleading
Contains malware or harmful software
Falsely impersonates another person
Includes fraudulent or intentionally misleading reviews

We may moderate or remove content that violates these Terms where permitted by law.

13. Errors and Inaccuracies

Occasionally, our Services may contain typographical errors, incorrect product information, pricing errors, inaccurate availability information, or other mistakes.

We reserve the right to correct genuine errors and update information.

Where an error affects an order you have already placed, we will handle the matter reasonably and in accordance with applicable law.

14. Prohibited Uses

You may use Rosemary's Services only for lawful purposes.

You must not use our Services to:

Violate any applicable law or regulation.
Infringe Rosemary's or another person's intellectual-property rights.
Harass, threaten, abuse, impersonate, or harm another person.
Submit fraudulent, false, or misleading information.
Distribute viruses, malware, or malicious code.
Attempt unauthorized access to our website, systems, accounts, or data.
Interfere with the security or operation of our Services.
Scrape, crawl, extract, or systematically collect content or personal information without authorization.
Use our Services to send spam or unauthorized advertising.
Reproduce, resell, or commercially exploit our Services without permission.
Use the website for fraudulent or malicious activity.

We may suspend or restrict access to our Services where we reasonably believe these Terms have been violated.

15. Suspension and Termination

We may suspend or terminate access to all or part of our Services if you materially violate these Terms, engage in fraudulent or unlawful activity, misuse our Services, or threaten the security of Rosemary, Shopify, our customers, or third parties.

Termination does not affect rights or obligations that arose before termination.

Sections that reasonably need to survive termination, including intellectual property, liability, privacy, and governing-law provisions, will continue to apply.

16. Disclaimer

We aim to keep our website accurate, available, and functioning properly.

However, websites and online services may occasionally experience errors, interruptions, maintenance periods, or technical issues.

To the maximum extent permitted by applicable law, we do not guarantee that our website will always be uninterrupted, error-free, or available at all times.

Nothing in these Terms excludes warranties, guarantees, protections, or rights that cannot legally be excluded under applicable consumer law.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Rosemary will not be liable for indirect, incidental, special, or consequential losses arising solely from your use or inability to use our Services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Nothing in these Terms is intended to limit your mandatory rights as a consumer.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims suffered by Rosemary arising directly from your unlawful misuse of the Services, intentional violation of these Terms, or infringement of the lawful rights of another person.

This provision does not apply where responsibility rests with Rosemary or where liability cannot legally be transferred to you.

19. Severability

If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in full force and effect.

20. Waiver and Entire Agreement

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

These Terms, together with the policies referenced on our website, constitute the agreement governing your use of the Rosemary Services.

Nothing in these Terms limits rights that cannot legally be waived.

21. Assignment

You may not transfer your rights or obligations under these Terms to another person without our prior written consent where such consent is legally required.

Rosemary may transfer its rights and obligations in connection with a legitimate transfer, restructuring, sale, or reorganization of the business, subject to applicable law.

22. Governing Law

These Terms and your use of the Services are governed by the applicable laws of the Hashemite Kingdom of Jordan, without limiting any mandatory consumer rights that may apply based on your place of residence.

Subject to applicable law, disputes relating to these Terms or the Rosemary Services may be brought before the competent courts of Amman, Jordan.

Nothing in this section prevents a consumer from relying on any mandatory jurisdiction or consumer-protection rights available under applicable law.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, policies, or legal requirements.

The latest version will be published on this page with an updated “Last updated” date.

Where required by law, we will provide appropriate notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.