Privacy policy

Privacy Policy

Last updated: August 16, 2026

Rosemary operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Rosemary collects, uses, stores, and shares your personal information when you visit our website, use our Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy will apply.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with Rosemary and our Services, we may collect or process the following information:

Contact information, including your name, billing address, shipping address, phone number, and email address.
Payment and financial information, including payment method, payment confirmation, transaction information, and other payment details processed through our payment providers.
Account information, including your username, password, preferences, and account settings.
Order and transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel.
Communications with us, including information you provide when contacting Rosemary for customer support or other inquiries.
Device information, including information about your device, browser, network connection, IP address, and other identifiers.
Usage information, including how you browse, access, and interact with our website and Services.

How We Collect Personal Information

We may collect personal information:

Directly from you when you create an account, place an order, contact us, subscribe to communications, or otherwise provide information to us.
Automatically when you access or use our website through cookies and similar technologies.
From Shopify and other service providers that help us operate our website and business.
From payment providers, shipping providers, marketing partners, and other third parties where applicable.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to operate our store and provide our Services, including to:

Process payments and orders.
Fulfill and deliver purchases.
Process returns and exchanges.
Manage your account.
Remember your preferences.
Provide order and account notifications.
Respond to customer service requests.
Improve and personalize your shopping experience.
Recommend products that may be relevant to you.

Marketing and Advertising

We may use your personal information to send you marketing, promotional, or advertising communications by email, text message, or other appropriate channels where permitted.

We may also use information about your interaction with our website to provide more relevant advertisements or promotions.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

Security and Fraud Prevention

We may use your personal information to:

Authenticate accounts.
Protect transactions.
Detect and prevent fraud.
Investigate suspicious, illegal, unsafe, or malicious activity.
Protect Rosemary, our customers, and our Services.

If you create an account with us, you are responsible for keeping your login credentials secure.

Communicating With You

We use your information to provide customer support, answer questions, provide updates regarding your orders, and maintain our relationship with you as a customer.

Legal and Regulatory Purposes

We may use or retain information where necessary to comply with applicable laws, regulations, legal processes, government requests, disputes, or to enforce our Terms of Service and other policies.

How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our Services.

This may include:

Shopify, which hosts and supports our online store.
Payment processors.
Shipping and fulfillment providers.
IT and cloud service providers.
Analytics providers.
Customer support providers.
Marketing and advertising partners.
Professional advisers or service providers working on our behalf.
Government authorities or other parties where disclosure is legally required.

We may also disclose information when you specifically request or authorize us to do so.

If Rosemary is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Shopify

Our online store is powered by Shopify.

Shopify collects and processes certain personal information regarding your access to and use of our website in order to provide and improve its services.

Information you provide through our store may be transmitted to Shopify and other service providers, including providers located outside Jordan or outside the country in which you reside.

Shopify may also process information obtained from your interactions with our store and other Shopify merchants in accordance with its own privacy practices.

For more information regarding Shopify's handling of personal information and your available privacy rights, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

Rosemary, Shopify, and our service providers may use cookies and similar technologies to operate and improve our website.

These technologies may be used to:

Remember your preferences.
Keep items in your shopping cart.
Maintain your account session.
Understand how visitors use our website.
Improve site performance.
Prevent fraud.
Measure marketing performance.
Provide relevant advertising where permitted.

Depending on your browser, device, and location, you may be able to control or disable certain cookies through your browser or privacy settings.

Please note that disabling certain cookies may affect the functionality of our website.

Currency and Location Information

Where our website provides automatic currency conversion or location-based features, your IP address or similar device information may be processed to determine your approximate location and display the appropriate currency.

A temporary cookie may be used to remember your selected currency while you browse our website.

Third-Party Websites and Links

Our website may include links to websites, social media platforms, or other services operated by third parties.

Rosemary does not control these third-party websites and is not responsible for their privacy practices, security, content, or policies.

We recommend reviewing the privacy policy of any third-party website or service you choose to use.

Children's Privacy

Our Services are not intended for children under the applicable age of majority in their jurisdiction, and we do not knowingly collect personal information from children where prohibited by law.

If you are a parent or legal guardian and believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

Security of Your Information

We take reasonable measures designed to protect the personal information we process.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should avoid sending sensitive or confidential information through unsecured communication channels and are responsible for maintaining the security of your account credentials.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Maintain and manage customer accounts.
Process and document transactions.
Provide our Services.
Resolve disputes.
Prevent fraud.
Meet accounting, tax, regulatory, or legal obligations.
Enforce our agreements and policies.

Retention periods may vary depending on the type of information and the applicable legal requirements.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Request a copy of certain personal information.
Request portability or transfer of your information where applicable.
Object to or restrict certain processing of your personal information where applicable.
Withdraw consent where processing is based on your consent.
Opt out of promotional communications.

These rights may be subject to legal limitations or exceptions.

We may need to verify your identity before processing a privacy request.

We will not discriminate against you for exercising any privacy rights available to you under applicable law.

To submit a privacy request, contact us at wearrosemary2026@gmail.com.

Marketing Communications

If you subscribe to Rosemary marketing communications, we may send you information about new collections, product launches, promotions, offers, and other Rosemary updates.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe option provided in the communication.

Even if you unsubscribe from marketing, we may still send necessary non-promotional communications regarding your account, orders, payments, deliveries, returns, or customer service requests.

International Data Transfers

Rosemary is based in Amman, Jordan, but some of our service providers, including Shopify and other technology providers, may process or store personal information in other countries.

Where personal information is transferred internationally, such transfers will be handled in accordance with applicable data protection requirements.

Complaints

If you have a question or complaint regarding how Rosemary handles your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to submit a complaint to the relevant data protection or regulatory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, legal requirements, technology, or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page and provide any additional notice required by applicable law.